Employment Opportunities at Visit Eau Claire
Content Manager
Application deadline is APRIL 5, 2026.
Primary Purpose:
The Content Manager is responsible for creating and publishing digital content across Visit Eau Claire’s social media platforms and digital channels. This role produces engaging content that tells the Eau Claire story in all its dimensions, inspiring travelers to discover everything the destination has to offer.
Essential Duties & Responsibilities:
Social Media Management:
- Execute social media campaigns that promote Visit Eau Claire’s seasonal marketing initiatives, major events, festivals, and tourism experiences.
- Write engaging captions and social media copy that align with Visit Eau Claire’s brand voice and visual identity guidelines.
- Schedule and publish content across Visit Eau Claire’s social media platforms.
- Monitor social media channels and respond to comments and direct messages in a timely and professional manner.
- Engage with Visit Eau Claire’s audiences and local tourism community through active social media monitoring, conversations, and social listening.
- Encourage and amplify visitor-generated content across Visit Eau Claire’s social platforms.
- Monitor social media performance, including engagement, growth, and reach, and provide regular performance insights to the marketing team.
- Stay current on social media trends, algorithm changes, and emerging platforms to keep Visit Eau Claire’s content strategy relevant and effective.
Content Creation & Digital Publishing:
- Conceptualize, storyboard, capture and produce short-form video, photography, and social media content that highlights the Eau Claire area.
- Maintain a content calendar aligned with organizational priorities, seasonal campaigns, and key tourism moments.
- Source and curate user-generated content.
- Draft, format, and distribute Visit Eau Claire’s email newsletters and campaigns in coordination with the marketing team.
- Ensure all published content adheres to Visit Eau Claire’s brand guidelines and maintains a consistent voice across all digital channels.
Community Engagement & Destination Awareness:
- Build relationships with local businesses, partners, and event organizers through community engagement.
- Maintain a strong understanding of local attractions, businesses, and events to inform content creation.
- Represent Visit Eau Claire at select community events to capture social media content and highlight local experiences.
- Create and update partner and event listings on VisitEauClaire.com and maintain destination listings on external tourism platforms.
Marginal or Other Duties & Responsibilities:
- Perform other duties as assigned by the Executive Director
- Assist other departments as needed.
Education and/or Experience Requirements:
- Bachelor's degree in Marketing, Communications, or a related field preferred.
- Additional relevant experience may be substituted in lieu of formal education.
- Demonstrated ability to manage content across digital and social media platforms, typically acquired through one to three years of relevant experience
Competencies:
- Demonstrated ability to write compelling copy and craft narratives that reflect a consistent brand voice.
- Proficiency in social media platforms including Instagram, Facebook, and TikTok, with an understanding of best practices for each.
- Experience capturing and editing photo and/or video content, with basic graphic design skills using tools such as Canva or Adobe Creative Suite; comfortable appearing on camera and being featured in published content on behalf of Visit Eau Claire.
- Familiarity with content scheduling tools, social media management platforms, and social media analytics.
- Working knowledge of SEO principles and how they inform content strategy.
- Ability to develop and execute a content calendar aligned with organizational priorities.
- Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
- Effective written and verbal communication skills, with the ability to collaborate across teams and with external partners.
- Self-directed, creative and adaptable, with the ability to respond to changing platform trends and organizational needs.
Position Type/Expected Hours of Work:
This is a full-time position, and typical hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. with flex schedule and remote work options available. This position requires the employee to reside in the Eau Claire area.
Physical & Mental Requirements:
Contact Human Resources if you have a disability that may require an accommodation to perform the essential duties safely and effectively.
- Position involves sitting, using hands and fingers to operate the computer, listening and speaking on phone, and looking at details of both text and color pictures on a computer monitor for extended periods of time.
- Must be able to maintain composure and professionalism during difficult conversations.
- Lift up to 25 lbs
- Able to travel by car and plane
Other Working Conditions:
- This job operates in a hybrid work environment.
- This role routinely uses a computer, with dual monitors, copier, scanner, and telephone.
- Variances in regular schedules, including working evenings and weekends, may be required as job duties demand.
The above statements are intended to describe the general nature of the level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time, with or without notice.
Visit Eau Claire is an equal opportunity employer and bases all employment decisions on merit, qualifications, and competence.
Visitor Services and Outreach Coordinator
Application deadline is now MARCH 2, 2026.
Primary Purpose:
The Visitor Services and Outreach Coordinator ensures a positive and memorable experience for all visitors. This position is responsible for managing visitor interactions and handling inquiries via phone and email.
The coordinator also supports events, groups, and meetings by providing necessary information and welcome packets. Additionally, the role involves coordinating with internal teams and assisting with various outreach efforts. The ideal candidate will demonstrate excellent communication and organizational skills, a customer-focused attitude, and a passion for promoting the local area.
Essential Functions:
- Manage various visitor and customer service requests and tasks as needed to support the overall mission of enhancing the visitor experience.
- Support various sales and marketing functions and projects.
Essential Duties & Responsibilities:
Customer Support
- Oversee the organization's customer service email inbox (info@visiteauclaire.com), ensuring all inquiries receive prompt, high-quality support and are addressed promptly.
- Answer and direct the incoming calls promptly and courteously.
- Support the Visit Eau Claire grant program.
Sales & Marketing Support
- Maintain an organized inventory of promotional items and coordinate with relevant departments to ensure sufficient stock levels.
- Fulfill servicing requests for events, groups, meetings, and sporting events by providing visitor welcome bags, setting up visitor information tables, gift baskets, and visitor packets.
- Maintain up-to-date knowledge of the area’s tourist attractions, events, and services to assist visitors with their inquiries effectively.
- Coordinate and manage volunteer participation at tourism events, ensuring that volunteers are well-prepared to provide accurate and engaging visitor information, enhancing the overall experience for event attendees.
- Prepare, coordinate, and deliver prizes and/or welcome bags to travel media, influencers, and giveaway recipients.
- Ensure the collection and entry of visitor contact information to support marketing efforts in the CRM database.
Marginal or Other Duties & Responsibilities:
- Perform other duties as assigned by the Executive Director
- Assist other departments as needed.
- Proven multi-tasking, problem-solving, and organizational skills, which include the ability to exercise initiative and independent judgment.
- Ability to maintain a high degree of confidentiality.
- Ability to work under pressure and meet deadlines
Platforms & Systems You May Work With:
- Google Suite, Simpleview CRM, Foundant Grant Portal
- Email, Text, Trello
- Adobe, Word, Excel
Qualifications:
Preferably, a candidate with customer service experience in a job-related field, or an equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities of the position.
Compensation:
The position is part-time, with compensation commensurate with qualifications and experience.
Position Type/Expected Hours of Work:
This is typically a Monday through Friday 20-hour part-time position with working hours conducted primarily at the office. This role requires occasional weekend work to support special events.
Physical & Mental Requirements:
Contact Human Resources if you have a disability that may require an accommodation to perform the essential duties safely and effectively.
- The position involves sitting, using hands and fingers to operate the computer, listening and speaking on the phone, and looking at details of both text and color images on a computer monitor for extended periods.
- Must be able to maintain composure and professionalism during difficult conversations.
- Lift up to 25 lbs
- Valid driver's license required
Other Working Conditions:
- This role routinely uses a company-supplied personal computer, copier, scanner, and cell phone.
- Variances in the regular schedule may be required as job duties
The above statements are intended to describe the general nature of the level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time, with or without notice.
Visit Eau Claire is an equal opportunity employer and bases all employment decisions on merit, qualifications, and competence.
Volunteer
If you're looking to volunteer and be involved in community events, please visit chippewavalleyvolunteer.com to explore opportunities.